Reservation and Cancellation Policy

  • The full fare for the entire stay is payable at the time of booking through our website.
  • Cancellations made more than two weeks prior to the arrival day will be automatically fully refunded to the card used during booking.
  • Cancellations made more than one week prior to the arrival day (but less than two weeks) will result in an automatic refund of 50% of the fare paid at the time of booking, also to the card on file.
  • Cancellations made less than one week in advance of the arrival day will result in forfeiture of the paid reservation.
  • Reservations can be made up to 90 days ahead.
  • If you have a special request, such as a wedding or group activity you are trying to plan beyond 90 days, please contact Burgdorf directly, however, we will not be scheduling any group activities until Covid safe to do so.